Are There Any Hidden Fees?
No. Before you sign a contract or send a deposit to us, we present you with a line item budget inclusive of all the services you’ve requested. Within the line item budget we account for local taxes, services fees, surcharges, and estimated “on consumption” items.
Of course, in the planning process, the budget can and often does change. We will notify you of these changes and adjust accordingly. We pride ourselves on the accuracy of our line item budgets…because we know that no one likes surprises.
What Is Your Process?
First, we want to get to know you and your group’s unique needs. This is done during an intake session over the phone or in person during a site inspection. Once we understand your group needs, we look for unique and creative ways to fulfill those needs via a proposal and line item costing. If you decide that we’re the right fit for your group, we ask for a contract and deposit. At this time, your program moves into the “program planning” phase of the process. Here, you work closely with one of our talented Program Managers to fine-tune your program, working with you during the operation and finally reconciling a final bill once your program is complete. Our goal is a totally satisfied client that wants to come back and tell all their friends.
What If My Program Cancels?
If your program cancels, we will be happy to refund your money less any non-refundable deposits. When applicable, a modest fee may be requested for our time and company resources spent on your behalf.
Am I Protected When Using Summit Events
Yes. On top of the insurance carried by Summit Events, we work with only the best vendors and insure that they carry all the appropriate license, insurance, and personnel needed.
Are You A Concierge?
Not really. Typically a hotel concierge specializes in making recommendations and reservations for individual travelers and families…and it ends there. We partner with groups on pre-planning, event production, event execution, and program reconciliations.
Can I Call Local Vendors Directly?
Yes, absolutely. We only ask that you let us know if you intend to contact local vendors yourself so that we may proceed with your proposal, costing, or program operation accordingly.
How Does Summit Events Make Money?
Summit Events charges a fee for our services. We’ve invested years getting to know our destinations, nurturing our relationships with local vendors, and figuring out what works best. We think this knowledge and our local know-how is worth a fee. This fee can be represented in the form of a “Service Fee”, or a “Management Fee” based on the time invested in your program or scope of our services.
Why Should I Work With A DMC?
Summit Events connects YOU, your goals, and attendees with the vendors local to your destination. You benefit from our knowledge of local products, service quality, and reliability. Our team will negotiate contracts on your behalf, always keeping your best interest and budget in mind. Summit Events can leverage its relationships and purchasing power to provide the highest quality of service in a cost-effective manner.